https://www.shawnmilliken.com/contact daily 0.75 2023-11-14 https://www.shawnmilliken.com/resume daily 0.75 2022-11-19 https://www.shawnmilliken.com/work daily 1.0 2021-09-21 https://www.shawnmilliken.com/work/scheduling-assistant monthly 0.5 2020-08-11 https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1592865005516-8DMEZT4VC0NAUXMJGU6Q/cats-scheduler-step1.png Work - Scheduling Assistant 1. Choose an available date that best fits your schedule. https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1592864926640-GL8C1JWZJUCCRS4DPWN2/cats-scheduler-step2.png Work - Scheduling Assistant 2. Choose a duration that best suits your needs for the meeting. https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1592865341589-72CAFIRZBK3JEEZXLVU4/cats-scheduler-step3.png Work - Scheduling Assistant 3. Choose a time based on the recruiter's availabilty and schedule for that day. https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1592866335761-YBSC18JQELLDCZMUBK36/cats-scheduler-step4.png Work - Scheduling Assistant 4. When the form pops up, enter the information requested. https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1592866415364-C5LMN1V8Y5MZYYE2B93Z/cats-scheduler-step5.png Work - Scheduling Assistant 5. When finished, either confirm the meeting or cancel to reselect options. https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1592866716110-QTVFTL7CUII8DH645LVX/cats-scheduler-step6.png Work - Scheduling Assistant 6. Once confirmed, a message containing all of the meeting details will be displayed as well as sent to the email address provided. https://www.shawnmilliken.com/work/mass-actions monthly 0.5 2020-08-18 https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1593132318980-OMC4CQRUTA4B63GEQFL4/bulk-actions-project3.jpg Work - Applicant Tracking System Mass Actions - Explaining the change. Finally, to explain the change, the decision was made to create a closeable pop-up that included four important elements: A striking heading that was succinct, simple, and informational. A short sentence that told the user how the update worked with a link to a longer and more in-depth explanation. An eye-catching looping video with precise actions that visually depicted how the new implementation worked. An easy way to close the pop-up after reviewing the information. The pop-up would be attached to an informational tooltip button placed in the same location as the previous actions menu which would remain available after the pop-up was closed so the user could review the information again, if necessary. https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1593370676332-IHVABVSICM9L66Z4KIW4/bulk-actions-project4f.gif Work - Applicant Tracking System Mass Actions - Creating something meaningful. The next step was designing the experience. This portion was started by creating rapid iterations of low-fidelity wireframes that included and explained each step of the system. These gave a simple visual representation of the user interaction with the new process. After the wireframing was approved, creating high-fidelity prototypes was next. When finished, these allowed the full task flow to be tested and viewed as if it were a part of the product itself. This provided a clear and concise view of how the user would interact with the feature in its entirety. https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1593126950408-TR6EUEI7O77XKIKPW2TT/bulk-actions-userflow1.jpg Work - Applicant Tracking System Mass Actions - Coordinating a better solution. After being tasked with updating this portion of the application, research was started on user/task flows and how other teams went about implementing similar systems in closely-related products. Findings from that research as well as flow-mapping the necessary steps of the process showed that, to take action on all records, the user should first need to select all records. This would both: Increase intuitiveness by adding a step that proves the user is intent on taking action on the selected records. Create a barrier that would prevent accidental actions. Those items, coupled with a more familiar sequence for performing an action on one or more records on a page, would provide a superior and more intuitive task flow. https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1593021255066-HRL5OC618HIM1IUM4TYE/bulk-actions-old1.jpg Work - Applicant Tracking System Mass Actions - Pinpointing the problem. To determine what changes were necessary, the first step in this process was to evaluate how a user currently made changes to multiple records. Not long after I began interacting with the menu and the steps involved in taking an action, it was evident the implementation was something that could easily cause confusion. The most problematic issue with the task flow was, when trying to take an action without having selected any records, the user would actually be taking that action on every record of that type. Though the number of records the user would be acting on was shown when hovering over an action in the menu, the flow seemed very unintuitive. The menu in its entirety was something that was clearly in need of a better experience. https://www.shawnmilliken.com/work/client-portal monthly 0.5 2020-08-11 https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1593809799188-LT8UBSXX4UXRLU18G2T7/client-portal1.png Work - Recruiter's Client Portal https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1593810995156-SVH3A11MUIS8TI9S6KD3/client-portal2.png Work - Recruiter's Client Portal https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1593811021454-ILFNIPYYLH161UMMM3DX/client-portal3.png Work - Recruiter's Client Portal https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1593811048338-MA3LQE4PAS5CBF13SF2P/client-portal4.png Work - Recruiter's Client Portal https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1593811116945-IHQV30IVPBFN3D4VYD4G/client-portal5.png Work - Recruiter's Client Portal https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1593811368619-98BF10F432NWYT4GRMZM/client-portal6.png Work - Recruiter's Client Portal https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1593811421266-GVSUMGQY40OBVRHUNAB1/client-portal7.png Work - Recruiter's Client Portal https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1593811463221-DULOI5CIF81SBRIRSY9J/client-portal8.png Work - Recruiter's Client Portal https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1593811517295-X0PUHMMLI4VDWD24MDGS/client-portal9.png Work - Recruiter's Client Portal https://www.shawnmilliken.com/work/mobile-app monthly 0.5 2020-07-30 https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1595284727445-OC34T4XXQ4J8GKM0R5N0/mobile-app-hero2.png Work - Applicant Tracking System Mobile App https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1595290173829-ONP3X4JICNDXOP2AE4WM/project-img-candidate1.png Work - Applicant Tracking System Mobile App https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1595359971844-I4WDQRVH3MJMSI7WN7S9/project-img-candidate2.png Work - Applicant Tracking System Mobile App https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1595290447284-U3AWGLJJ40UPXA16OL5J/project-img-candidate3.png Work - Applicant Tracking System Mobile App https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1595359911312-1M9G4SRSNU75BTS8BLLT/project-img-candidate4.png Work - Applicant Tracking System Mobile App https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1595365729529-61FHIRJUI2OSGFMDHU8F/project-img-job-orders1.png Work - Applicant Tracking System Mobile App https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1595365950189-8WKL18R3C4S1PEKBY0O5/project-img-job-orders2.png Work - Applicant Tracking System Mobile App https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1595369813380-O1V25I32GYG4PDLWSUFP/project-img-job-orders3.png Work - Applicant Tracking System Mobile App https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1595369267531-Y2E0X7FUQEVMO34KHWA1/project-img-job-orders4.png Work - Applicant Tracking System Mobile App https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1595370320392-P29AI9SXBGJBZ4DI33FF/project-img-job-orders5.png Work - Applicant Tracking System Mobile App https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1595370344205-UX3TJ9C99WP0HWFIJUS1/project-img-job-orders6.png Work - Applicant Tracking System Mobile App https://www.shawnmilliken.com/work/utility-panel monthly 0.5 2020-08-11 https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1596051192454-DWMUPTP0IKFW75KUNTTV/rebrand-project-img.png Work - Applicant Tracking System Branding & UI Update https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1596088155221-C05NWR42K15Z4GWXV36T/rebrand-project-img3.png Work - Applicant Tracking System Branding & UI Update https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1596077620527-ROS8QSTX7MF242NJFQ9U/rebrand-project-img2.png Work - Applicant Tracking System Branding & UI Update https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1596660899713-BKZLCV4KYII3AMHSKEP6/rebrand-project-img4.png Work - Applicant Tracking System Branding & UI Update https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1596821817068-Y6GNP8ACZ3Y2V13YU3HI/rebrand-project-img9.png Work - Applicant Tracking System Branding & UI Update https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1596821816989-1UV5961XAJTLGDIZDD6C/rebrand-project-img5.png Work - Applicant Tracking System Branding & UI Update https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1596750804655-7L73T2PW8ZBHZCEYUKZH/rebrand-project-img6.png Work - Applicant Tracking System Branding & UI Update https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1596750443288-1IDURYQVCH0V4NWAGGED/rebrand-project-img14.png Work - Applicant Tracking System Branding & UI Update https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1596820638653-6KP44UFJB5LXO4M3AJNM/rebrand-project-img16.png Work - Applicant Tracking System Branding & UI Update https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1596657538378-8UZ3758OKSEQ7OJCJZVN/rebrand-project-img8.png Work - Applicant Tracking System Branding & UI Update https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1596752269860-UCDNW0HPK87WQCWA0ZF3/rebrand-project-img12.png Work - Applicant Tracking System Branding & UI Update https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1611515852278-PW2HPJ3MHQJ9YV6FWN21/rebrand-project-img15.png Work - Applicant Tracking System Branding & UI Update https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1596665523707-QR76JG3YK5HHZM1K4835/rebrand-project-img11.png Work - Applicant Tracking System Branding & UI Update https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1596824924816-ZCCA0HBDJINTHWUSE3I1/rebrand-project-img17.png Work - Applicant Tracking System Branding & UI Update https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1596751620771-ET7R37TD30OC4AT74DIA/rebrand-project-img7.png Work - Applicant Tracking System Branding & UI Update https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1596748356068-U8EUOBO1NASMNP0I4UNS/rebrand-project-img13.png Work - Applicant Tracking System Branding & UI Update https://www.shawnmilliken.com/work/signup-steps monthly 0.5 2020-08-11 https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1597093442159-ESGALI27I6XSI2CDV20C/signup-page-step1.png Work - Signup Process https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1597093442215-T6XKBIBO0C6UQBHHR2S1/signup-page-step2.png Work - Signup Process https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1597093442427-3US3DCTHVPK80OQTCPMD/signup-page-step3.png Work - Signup Process https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1597093715440-IF1CDATVU88WN7CIHHPM/signup-page-step4.png Work - Signup Process https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1597093963057-UI7HIMYT1J8EJJVY5CS3/signup-page-step5.png Work - Signup Process https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1597094279238-2N1NP1NWG6S6YCDXMM4X/signup-page-step6.png Work - Signup Process https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1597094706238-K3XJV0I3EPV1WZBIXQIL/signup-page-step7.png Work - Signup Process https://images.squarespace-cdn.com/content/v1/5ef1124d63dc30623a39f48d/1597096063241-0I0KVYN5OZ8OMAAEZNY4/signup-page-project-img8.png Work - Signup Process